"I have never, ever heard a customer expressing the faintest wish for having everything delivered out of one hand." -- Léo Apotheker, chief executive of the German software giant SAP, as quoted in The New York Times, August 10, 2009
I love reading this counterintuitive declaration.
It provocatively questions a standard marketing and selling point: one-stop shopping, all services under one roof.
I mean, he has a great point.
Wasn't it actually intuitively obvious to us all, all along?
Deep down, we know that the firms who promise such sweeping excellence typically excel -- truly excel -- in niche areas.
Monday, August 24, 2009
Tuesday, August 18, 2009
Message in a Bottle
Sales of bottled water are declining, barely.
Bottled water. I remember having a Perrier or Poland Spring or S. Pellegrino now and then years ago, as a treat.
Now phobic consumers buy bottled water under the illusion they are drinking better water than tap water.
What a fraud! It's totally amazing that people buy bottled water, thinking they are acting healthier and being environmentally friendly.
Consider all the oil used to make the plastic. Consider where all those plastic bottles end up.
What a travesty.
Plus, tap water is exceedingly less expensive.
Bottled water. I remember having a Perrier or Poland Spring or S. Pellegrino now and then years ago, as a treat.
Now phobic consumers buy bottled water under the illusion they are drinking better water than tap water.
What a fraud! It's totally amazing that people buy bottled water, thinking they are acting healthier and being environmentally friendly.
Consider all the oil used to make the plastic. Consider where all those plastic bottles end up.
What a travesty.
Plus, tap water is exceedingly less expensive.
Friday, June 12, 2009
Truthiness
"It is not important why a man tells the truth. It is important that he is telling it. Even if he has one foot over the abyss."
-- Matvei Gonopolsky, Russian journalist, as quoted in The New York Times, June 10, 2009
Wednesday, June 3, 2009
Oh, Brother, Where Art Thou?
It's a mystery. No one seems to know for certain the whereabouts of the wildly brave, bold, human, patriotic Tank Man of Tienanmen Square.
Will we ever learn?
Will we ever learn?
Tuesday, April 21, 2009
Take This Bread. Steal This Book.
Take This Bread by Sara Miles (Ballantine Books, 2008) serves up a nourishing and enthralling spiritual memoir. The book tells the true-life story of a lesbian atheist whose life is totally changed through one experience of Radical Hospitality. (Radical Hospitality is one of the Five Practices of Fruitful Congregations; see www.five practices.org). The story begins simply but dramatically:
“One early, cloudy morning when I was forty-six, I walked into a church, ate a piece of bread, took a sip of wine. A routine Sunday activity for millions of Americans—except that up until that moment I’d led a thoroughly secular life, at best indifferent to religion, more often appalled by its fundamentalist crusades. This was my first communion. It changed everything.”
Through partaking of communion at a table where she felt unconditionally accepted, Sara Miles found herself transformed in ways she never expected. And in being transformed, she transformed her own church and the community around her. But it all started with the Radical Hospitality lived out at Saint Gregory of Nyssa Episcopal Church in San Francisco (www.saintgregorys.org). The parish’s unconventional liturgy is rooted in the sharing of the Eucharistic Bread, taking very literally Jesus’ command to “feed my sheep.”
Miles felt instantly and fully welcome at Saint Gregory’s. She was a stranger; she was welcome. She did not first believe; but she was welcome. She did not understand; she was welcome. She was not a regular; but she was welcome. She did not dress for the occasion; she was welcome. She was an unprepared outsider; yet she was welcome. Saint Gregory’s parishioners did not treat her as someone crashing a private party; they did not react to her visit as if she were an interloper, a rude uninvited guest. The parish practiced Radical Hospitality. The parish practiced Christ’s message.
Of course, Miles took the parish and its message of Radical Hospitality seriously. In doing so, she challenged old assumptions. She challenged how committed the parish really was to its core message of feeding Christ’s sheep. Her church membership and communion had consequences: she was baptized, she was confirmed, she got involved. More important, she saw food as a literal metaphor for spirituality. She started a successful food pantry that was built around the Eucharistic Table. Hungry people (mostly working families) got food with no questions asked, no complicated forms, no test for neediness. Unconditional acceptance. This unruly and unsettling step challenged the comfortable life of the congregation and had far-reaching consequences beyond the church, ultimately spawning grace upon grace with the creation of food pantries well beyond the parish’s neighborhood.
Here is a sampling of some provocative passages from Take This Bread:
• “What happened once I started distributing communion was the truly disturbing, dreadful realization about Christianity: You can’t be a Christian by yourself.”
• “My first, questioning year at church ended with a question whose urgency would propel me into work I’d never imagined: Now that you’ve taken the bread, what are you going to do?”
• “ ‘At St. Gregory’s we have great community dinners—everyone brings, you know, pasta with truffle oil—but we don’t feed people who aren’t like us. We’re all arty and overeducated and terrified of people who are different.’ “
• “My suspicion was that committees in churches served the same purpose as committees in other institutions: They were holding tanks for people who professed interest in an issue but didn’t always want to act.”
• “ ‘Churchly legitimacy get its hand in rather than crazy hospitality, the open extravagance of the Last Supper. And you get further and further from the power and genius of that meal.’ ”
Food for thought, indeed.
In the early Seventies, Abbie Hoffman wrote a book with the provocative title Steal This Book. It caused a stir with its title and its contents. While I cannot be so reckless as to recommend that you steal this book, I am tempted.
May you likewise be tempted.
p.s. I rather doubt that the author of Take This Bread would be strongly opposed to your theft of this book if it were to lead you to faith in action, although I'm sure she has bills to pay, too.
“One early, cloudy morning when I was forty-six, I walked into a church, ate a piece of bread, took a sip of wine. A routine Sunday activity for millions of Americans—except that up until that moment I’d led a thoroughly secular life, at best indifferent to religion, more often appalled by its fundamentalist crusades. This was my first communion. It changed everything.”
Through partaking of communion at a table where she felt unconditionally accepted, Sara Miles found herself transformed in ways she never expected. And in being transformed, she transformed her own church and the community around her. But it all started with the Radical Hospitality lived out at Saint Gregory of Nyssa Episcopal Church in San Francisco (www.saintgregorys.org). The parish’s unconventional liturgy is rooted in the sharing of the Eucharistic Bread, taking very literally Jesus’ command to “feed my sheep.”
Miles felt instantly and fully welcome at Saint Gregory’s. She was a stranger; she was welcome. She did not first believe; but she was welcome. She did not understand; she was welcome. She was not a regular; but she was welcome. She did not dress for the occasion; she was welcome. She was an unprepared outsider; yet she was welcome. Saint Gregory’s parishioners did not treat her as someone crashing a private party; they did not react to her visit as if she were an interloper, a rude uninvited guest. The parish practiced Radical Hospitality. The parish practiced Christ’s message.
Of course, Miles took the parish and its message of Radical Hospitality seriously. In doing so, she challenged old assumptions. She challenged how committed the parish really was to its core message of feeding Christ’s sheep. Her church membership and communion had consequences: she was baptized, she was confirmed, she got involved. More important, she saw food as a literal metaphor for spirituality. She started a successful food pantry that was built around the Eucharistic Table. Hungry people (mostly working families) got food with no questions asked, no complicated forms, no test for neediness. Unconditional acceptance. This unruly and unsettling step challenged the comfortable life of the congregation and had far-reaching consequences beyond the church, ultimately spawning grace upon grace with the creation of food pantries well beyond the parish’s neighborhood.
Here is a sampling of some provocative passages from Take This Bread:
• “What happened once I started distributing communion was the truly disturbing, dreadful realization about Christianity: You can’t be a Christian by yourself.”
• “My first, questioning year at church ended with a question whose urgency would propel me into work I’d never imagined: Now that you’ve taken the bread, what are you going to do?”
• “ ‘At St. Gregory’s we have great community dinners—everyone brings, you know, pasta with truffle oil—but we don’t feed people who aren’t like us. We’re all arty and overeducated and terrified of people who are different.’ “
• “My suspicion was that committees in churches served the same purpose as committees in other institutions: They were holding tanks for people who professed interest in an issue but didn’t always want to act.”
• “ ‘Churchly legitimacy get its hand in rather than crazy hospitality, the open extravagance of the Last Supper. And you get further and further from the power and genius of that meal.’ ”
Food for thought, indeed.
In the early Seventies, Abbie Hoffman wrote a book with the provocative title Steal This Book. It caused a stir with its title and its contents. While I cannot be so reckless as to recommend that you steal this book, I am tempted.
May you likewise be tempted.
p.s. I rather doubt that the author of Take This Bread would be strongly opposed to your theft of this book if it were to lead you to faith in action, although I'm sure she has bills to pay, too.
Saturday, April 4, 2009
The Albatross of Retronovation
And then we wonder why the Detroilt automakers are failing.
Just remember we were warned as early as now and sooner.
Headlines in The New York Times of Thursday, April 2, 2009:
China Vies To Be World's Leader In Electric Cars
New Threat To Detroit
Plan Built on Research, Recharging Stations and Incentives
Yes, we'll be driving around in Chinese electric cars next year and the year after that and wondering why.
Just like in the early and mid-1960s with Japanese cars.
We've been warned.
Just remember we were warned as early as now and sooner.
Headlines in The New York Times of Thursday, April 2, 2009:
China Vies To Be World's Leader In Electric Cars
New Threat To Detroit
Plan Built on Research, Recharging Stations and Incentives
Yes, we'll be driving around in Chinese electric cars next year and the year after that and wondering why.
Just like in the early and mid-1960s with Japanese cars.
We've been warned.
Sunday, March 29, 2009
The Albatross of Repo Reality
People are destroying their own vehicles in order to collect insurance rather than have the vehicle repossessed.
The Wall Street Journal of March 25, 2009, had an enlightening story on this.
It is also enlightening that the article, with large photo, on page A3 of the WSJ was surrounded by the following:
Form your own conclusions.
The Wall Street Journal of March 25, 2009, had an enlightening story on this.
It is also enlightening that the article, with large photo, on page A3 of the WSJ was surrounded by the following:
- A large ad, without image, from Tiffany & Co.
- A large ad for Only NetJets, the "fractional jet ownership" folks.
- A large ad for David Yurman jewelry (in this case, for an item ranging in price from $950 to $1,950).
- A large ad for Ulysse Nardin watches (prices not shown)
- A news story headlined "Spector Won't Support Union-Backed Bill"
Form your own conclusions.
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